RT

Rikit Thapa

Network Engineer •Noc Analyst • Help Desk • It support
📄 Resume 💻 GitHub 🔗 LinkedIn
📍 Ontario • Loyalist College (Diploma — 2025)

About

CCNA, FCA, AZ-900 certified Computer Systems Networking Technician with hands-on experience in IT support, networking, and cloud solutions. Skilled in troubleshooting, Active Directory, Office 365, Azure, network automation, and PowerShell/Python scripting. Passionate about optimizing IT operations and delivering secure, reliable, scalable solutions.

Education

Loyalist College — Computer Systems Networking Technician | Sep 2023 - Apr 2025

Southwestern State College — High School, Science | Apr 2020 – Jun 2022

Highlighted Projects

  • Networking
    Network Connectivity Diagnosis Workflow

    What I did: Developed a PowerShell-based workflow to diagnose NIC, DNS, and configuration issues.

    Outcome: Restored connectivity efficiently and sped up troubleshooting for end-users.

    📄 Download PDF
  • Networking
    Campus Network Design Project (Cisco Packet Tracer)

    What I did: Designed a multi-campus university network with VLAN segmentation, inter-VLAN routing, RIPv2, DHCP, ACLs, and security controls, ensuring scalable, secure, and reliable WAN connectivity.

    Outcome:Delivered a scalable, secure multi-campus network with seamless inter-VLAN and WAN connectivity, reliable service access, and improved network performance and manageability.

    📄 Download PDF
  • Windows Server
    Windows Server Domain Lab

    What I did: Built Windows Server 2022 VM, configured ADDS, DNS, DHCP, GPOs, joined clients.

    Outcome: Gained practical knowledge of enterprise authentication and domain management.

    📄 Download PDF
  • Database
    SQL Security & Backup Policy

    What I did: Created SQL Server security and backup policy including RBAC and scheduled backups.

    Outcome: Ensured database security compliance and full recoverability.

    📄 Download Policy

Experience

  • Sales Advisor — Best Buy (Oct 2023 – Jun 2025) | Provided technical support, troubleshooting, and customer guidance on hardware/software solutions.
  • Customer Support Representative — Techlink Solutions (Oct 2022 – Jul 2023) | Handled technical inquiries, ticket resolution, and remote support for enterprise clients.
  • Lab Assistant — Southwestern State College (May 2022 – Oct 2022) | Assisted students with networking labs, server setup, and troubleshooting exercises.